Capital One 360 Review January 2025: checking, savings, CDs, and no monthly fees

Checking accounts 

Capital One offers a free checking account, although it doesn’t offer an account opening bonus. You won’t pay a monthly fee nor will you pay any overdraft fees. Like many free checking accounts, you also aren’t required to keep a minimum amount in your account to avoid fees. 

Savings accounts

A high-yield savings account can help you earn a higher APY on the money in your account and typically is offered by online-only banks. Capital One 360 is no different, offering up to 3.80% APY, with no minimum requirement to earn interest. Compare this rate against the current best high-yield savings accounts.

Capital One 360 bank savings rates compared to current top rates*

While Capital One 360 is a great option, there are some banks may offer features that are more valuable to you. Compare the rates above to this list of competitors:

Certificates of deposit from Capital One 360

A CD is a type of savings account that holds your money for a specified period of time in exchange for an APY typically higher than what you’d find in a traditional savings account. This is because, in exchange for a higher APY, you’re tying up that money for a specific time frame, known as a term. If you take your money out before the specified term, you’ll usually pay an early withdrawal penalty. 

Other services Capital One offers 

Capital One offers many products and services for its customers. These include:

• Credit cards: Whether you're looking for travel rewards credit cards or business credit cards, Capital One has options to suit many different needs. 
• Loans: While it no longer offers mortgages, you can apply for pre-approval for auto loans online.
• Business and commercial services: Whether you need a business loan or commercial funding, there are several options available to you.  
• CreditWise: Whether you’re building your credit or looking to maintain it, CreditWise helps you monitor your credit and provides tips to help it grow.
• Capital One Shopping: Through its browser extension and mobile app, it will apply coupons at checkout automatically. You can also earn cash back for purchases.

Online banking

While you can open an account through a local branch, banking online with Capital One is easy. Each of its 360 products is exclusively online and requires you to sign up for paperless options. However, if you prefer to do all your banking in one place, from student loans to mortgages and everything in between, there are other online banks and credit unions that can help meet that need. 

The Capital One 360 platform and customer support 

Customers can access Capital One 360 customer support through its mobile app, where you can speak with its artificial intelligence (AI) chatbot named Eno. However, for this review, we attempted to speak with Eno to ask what its customer support hours are. It gave us a line about there being long wait times for calls because of the COVID-19 pandemic and suggested other chat topics for us. When told that this wasn’t what we asked, it then gave an option to connect with a representative. When clicking that button, it took us to our mobile browser, which gave a list of frequently asked questions (FAQs) and phone numbers to call. 

It lists no hours of operation for credit card inquiries, although it does list hours for banking inquiries: live support is available seven days a week from 8 a.m. to 11 p.m. Eastern time. 

Is Capital One secure?

On July 19, 2019, Capital One discovered a data breach impacting 100 million individuals in the United States and 6 million individuals in Canada as well as small businesses who applied for credit card products from 2005 through 2019. This compromised approximately 140,000 Social Security numbers and 80,000 bank account numbers. For its Canadian customers, 1 million Social Insurance Numbers were compromised. 

A class action lawsuit awarded a $190 million settlement for this breach.

Capital One user reviews

Customer reviews of Capital One and its products are generally positive, with many commenters stating they appreciate its high-yield savings account APYs, no monthly fees or minimums, access to fee-free ATMs, early paycheck access, and no foreign transaction fees. However, some find the lack of physical locations to be cumbersome, especially when the need for depositing cash comes up. To do so, they must go to Walgreens or CVS. Additionally, some customers prefer to have all their banking products under one roof, which can’t be done with Capital One as it doesn’t offer mortgages, retirement accounts, or student loan products.

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