We surveyed 4,021 customer success managers to better understand the work environment and required skills of a typical customer success manager. Here are the results.
How much intelligence is required as a customer success manager?
Low
High
Working as a customer success manager typically doesn’t require the use of high levels of intelligence in daily tasks.
Can I learn to become a customer success manager?
Intrinsic Talent
Acquired Talent
A career as a customer success manager typically depends predominantly on qualities you can gain through experience, with a small aspect of skills you are born with.
Is it easy to get a job as a customer success manager?
Easy
Hard
It’s typically difficult to find a job as a customer success manager.
Do customer success managers work full-time or part-time?
95% of customer success managers work in full-time roles while 5% work part-time.
Is being a customer success manager stressful?
Low
High
Stress is not uncommon amongst customer success managers, with daily work sometimes being quite demanding.
Is being organized important as a customer success manager?
Low
High
Organization is considered a very important trait for customer success managers, and is critical to success in the field.
How competitive is the workplace for customer success managers?
Low
High
Customer success managers see mild competition in their workplace.
Does being a customer success manager require frequent time pressure to complete tasks?
Low
High
Customer success managers will have to sometimes face time pressure on the job.
Are customer success managers allowed to express themselves creatively?
Low
High
Customer success managers rarely get a chance to express themselves creatively.
Do customer success managers have control over the direction of their work?
Low
High
While sometimes the direction is set, occasionally customer success managers will have some flexibility over the direction of their work.
Is being a customer success manager physically demanding?
Low
High
Work as a customer success managers is not the most physically demanding of careers, falling in the bottom half of all careers.
Are customer success managers exposed to a wide variety of work?
Low
High
The workload of a customer success manager changes frequently, with their day-to-day rarely being the same.
Does being a customer success manager require attention to detail?
Low
High
As in many careers, attention to detail is quite helpful for customer success managers.
Does being a good customer success manager require compassion and empathy?
Low
High
Strong compassion and empathy are critical to success as a customer success manager.