We surveyed 4,021 customer success managers to learn what personality traits and interests make them unique. Here are the results.
Customer success managers are enterprising and social
Customer success managers tend to be predominantly enterprising individuals, which means that they are usually quite natural leaders who thrive at influencing and persuading others. They also tend to be social, meaning that they thrive in situations where they can interact with, persuade, or help people.
If you are one or both of these archetypes, you may be well suited to be a customer success manager. However, if you are realistic, this is probably not a good career for you. Unsure of where you fit in? Take the career test now.
Here’s how the Holland codes of the average customer success manager break down:
The top personality traits of customer success managers are social responsibility and extraversion
Customer success managers score highly on social responsibility, indicating that they desire fair outcomes and have a general concern for others. They also tend to be high on the measure of extraversion, meaning that they rely on external stimuli to be happy, such as people or exciting surroundings.
Once again, let’s break down the components of the personality of an average customer success manager: