Customer success managers are below average when it comes to happiness.
At CareerExplorer, we conduct an ongoing survey with millions of people and ask them how satisfied they are with their careers. As it turns out, customer success managers rate their career happiness 2.9 out of 5 stars which puts them in the bottom 26% of careers.
To put this into perspective, we compared how happy customer success managers are to similar careers in the industry. Take a look at the results below:
Salaries and satisfaction ratings in similar careers
| Career | Satisfaction | Avg Salary |
|---|---|---|
| Business analyst | 3.0 | $93k |
| Server administrator | 3.0 | $44k |
| Financial manager | 3.0 | $132k |
| Publicist | 2.9 | $63k |
| Customer success manager | 2.9 | $46k |
| Fundraiser | 2.9 | $61k |
| Property manager | 2.9 | $59k |
| Command and control center specialist | 2.9 | $37k |
| Data analyst | 2.9 | $44k |
So what does it mean to be happy in your career? Let’s break it down into different dimensions:
- Salary: Are customer success managers happy with their salary?
- Meaning: Do customer success managers find their jobs meaningful?
- Personality fit: How well suited are people’s personalities to their everyday tasks as customer success managers?
- Work environment: How enjoyable are customer success manager’s work environments?
- Skills utilization: Are customer success managers making the best use of their abilities?
Are customer success managers happy with their salary?
Customer success managers rated their satisfaction with their salaries 3.1/5. Few are explicitly unhappy with their salaries, with most customer success managers having generally positive views of their salary.
We asked customer success managers how fairly compensated they are for their work.
Their response was:
3.1 out of 5 stars
789 customer success managers
15% of customer success managers rated their compensation 5 stars
25% of customer success managers rated their compensation 4 stars
30% of customer success managers rated their compensation 3 stars
18% of customer success managers rated their compensation 2 stars
12% of customer success managers rated their compensation 1 stars
Do customer success managers find their jobs meaningful?
On average, customer success managers rate the meaningfulness of their work a 2.6/5. The majority of customer success managers struggle to find any sort of meaning in their work, likely resulting in less satisfaction with the career overall.
We asked customer success managers how meaningful they found their work.
Their response was:
2.6 out of 5 stars
788 customer success managers
11% of customer success managers rated how meaningful they found their career 5 stars
13% of customer success managers rated how meaningful they found their career 4 stars
24% of customer success managers rated how meaningful they found their career 3 stars
27% of customer success managers rated how meaningful they found their career 2 stars
26% of customer success managers rated how meaningful they found their career 1 stars
How well are people’s personalities suited to everyday tasks as customer success managers?
Customer success managers rated their personality fit with their work an average of 3.9/5. The majority of customer success managers find their personalities quite well suited to their work, with relatively few having complaints about their fit.
We asked customer success managers how well their personalities fit into their careers.
Their response was:
3.9 out of 5 stars
838 customer success managers
31% of customer success managers rated their career fit 5 stars
38% of customer success managers rated their career fit 4 stars
21% of customer success managers rated their career fit 3 stars
7% of customer success managers rated their career fit 2 stars
3% of customer success managers rated their career fit 1 stars
How enjoyable is a customer success manager’s work environment?
As a whole, customer success managers rated their enjoyment of their work environment 3.4/5. A solid majority of customer success managers enjoy their work environment, probably contributing to overall higher satisfaction with working as a customer success manager.
We asked customer success managers how much they enjoyed their work environment.
Their response was:
3.4 out of 5 stars
833 customer success managers
22% of customer success managers rated their work environment 5 stars
31% of customer success managers rated their work environment 4 stars
24% of customer success managers rated their work environment 3 stars
16% of customer success managers rated their work environment 2 stars
7% of customer success managers rated their work environment 1 stars
Are customer success managers making the best use of their abilities?
Former customer success managers on CareerExplorer have rated their skills utilization 2.9/5. Customer success managers tend to feel that they don’t manage to use their abilities to their fullest, when compared to other careers.
We asked customer success managers how well their abilities were used in their careers.
Their response was:
2.9 out of 5 stars
830 customer success managers
13% of customer success managers rated their how well their skills were utilized in their career 5 stars
20% of customer success managers rated their how well their skills were utilized in their career 4 stars
28% of customer success managers rated their how well their skills were utilized in their career 3 stars
24% of customer success managers rated their how well their skills were utilized in their career 2 stars
14% of customer success managers rated their how well their skills were utilized in their career 1 stars