What are third-party integrations?

Integrations allow your VoIP system to connect with a third-party software solution. For example, when calling through your provider, your customer resource management (CRM) solution will provide you with data on your customer. Popular integrations occur with calendar apps, contact applications, or enterprise resource planning (ERP) software.

What calling features should a small business consider?

Calling features that a small business needs will vary based on the type of business. However, some features most often considered include: - HD voice - Call forwarding - Call routing - Call management - International calling - Auto attendant or IVR - Call recording - Conference calling

What is a service level agreement (SLA)?

An SLA guarantees service uptime from a provider typically during a calendar year. For example, a provider offering an SLA of 99.9% guarantees all but eight hours of service uptime during that year. While there might not seem to be much of a numerical difference between 99.9% and 99.999%, it’s important to note that the latter number guarantees a service uptime of all but five minutes during the year. If a provider fails to meet the terms of the SLA, then the user is typically comped for any missing service. For the sake of business continuity, most companies should err on the side of providers offering higher service uptimes.

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